All systems operational

Anti-virus programs prevent Gemini Terrain from starting

Identified
Operational
Started 7 months ago

Affected

Gemini Terrain
Updates
  • Identified
    Identified

    Some customers find that anti-virus programs put the dll file DdsFcCoordination.dll in quarantine, which causes Gemini Terrain to not start.

    To solve this, you have to release the file through the quarantine in the antivirus program. A general procedure for this will be prepared and posted on the customer portal https://volue.myfreshworks.com/.